Scenario 1
You’re interviewing a potential vendor; someone who will have direct contact with your customers. In other words, he’d be an extension of your brand. But during your initial meeting, you realize that he hasn’t smiled or laughed once, not even during the lighter moments of your conversation.
“I don’t trust anyone who doesn’t laugh.” – Maya Angelou
Scenario 2
You’re all about delivering a first-class service to your customers. You demand that team members focus solely on meeting your high standards and committing to constant improvement. You pride yourself on the competitive environment you’ve fostered. But even though your employees are well paid, they never seem to stay with your company very long.
“There is little success where there is little laughter.” – Andrew Carnegie
Scenario 3
Lately, your CSRs have been taking lots of calls from unhappy customers. A supply chain problem has affected your ability to fulfill orders for your primary product and your buyers aren’t happy. And since you haven’t taught your call center team how to temper anger with self-deprecating humor, your callers stay angry.
“You cannot be mad at somebody who makes you laugh.” – Jay Leno
Scenario 4
Your company puts callers on hold more often and for longer periods of time than they’d like. You know it’s a problem, yet your customers and prospects are still holding in silence or forced to listen to the same generic message every 45 seconds, when you could be treating them to custom Humor On Hold.
“A wonderful thing about true laughter is that it just destroys any kind of system of dividing people.” – John Cleese
The Takeaway
Laughter makes your workplace more fun. It also makes your brand more likable, relatable and attractive to customers.
One of the most despised points along the customer journey is waiting on hold. But Humor On Hold from BusinessVoice converts that time into a surprising, delightful and memorable encounter with your brand. Here are just a few of our client quotes that back up that claim:
“We chose Humor On Hold, which I wasn’t sure would work for the type of service we provide. I was wrong. We’ve had nothing but compliments after putting our customers on a brief hold. Some have even asked to be put back on hold to hear more. (Yes, it’s true!) I can attest that your On Hold Messaging WILL be a topic of conversation with your customers when you come back on the line.” (Listen)
Nate Segall / President, AccuShred
“We have people call us back and ask us to be put on hold because they want to share it with their friends. We love the humorous approach.” (Listen)
Susan Penman / Director of Sales, Town and Country Resort
“BusinessVoice on hold messages are creative, funny and full of information. Our customers love the humor and actually enjoy being put on hold. We have had many customers ask to be put back on hold so they could hear the rest of the message.” (Listen)
Sharon Tipping / Marketing Manager, Parker Steel
We’re ready to talk about the possibilities when you are. Feel free to get in touch.