Caller Experience Training

There’s a lot to consider when handling incoming phone calls, whether you’re managing a large contact center or sitting behind a single reception desk.

Caring for customer calls is far too important to leave to chance. So, if your frontline phone staff needs specialized training to deliver a great caller experience, count on BusinessVoice.

Your callers will respond more positively to telephone professionals who are friendly, polite and focused on their needs. And when your staff is efficient, brand aware and respectful of each caller’s time, you’ll be on your way to creating memorable caller experiences.

Our CSR training will lead your team through an inspiring seminar with a focus on these topics:

• Infusing customer engagement essentials into calls
• Establishing trust and rapport with communication and active listening skills
• Handling objections, customer complaints and other negative situations
• Increasing customer share and customer loyalty
• Building brand image with world-class telephone etiquette

This program is designed for customer service staff, sales professionals and anyone else who regularly represents your company on the phone.

To learn more, email us or call +1 800.473.9005.