You probably never heard the name Lou Ottens before, but he invented something that millions of people enjoyed and relied on for decades. Here’s how it all connects to your brand.
The BusinessVoice Blog
Jumping on the podcast bandwagon may seem exciting, but if you don’t have solid answers to these four questions, you might want to reconsider.
Customer Service Week comes just once a year, but your strong commitment to caring for customers will benefit you all year long. Consider these tips.
Whether you realize it or not, you’ve heard audio logos. Listen to these well-known examples and then consider how your brand might benefit from your own audio logo.
A whole lot of people are talking on the phone these days. They’re in search of the human connection that’s missing from so many other forms of modern communication.
Video conferencing tools are a great way to connect, but they’re not always the best choice for professional situations. Have you ever considered these drawbacks?
Yes, COVID-19 is keeping you away from customers and prospects, but that doesn’t mean you can’t stay connected and make meaningful progress.
Just like any other customer touchpoint, the caller experience requires thought, care and regular review, but the effort is worth it. Start with these basics.
Yes, our Humor On Hold is fun, entertaining and memorable, but this unique service also delivers many solid business benefits that might make it right for your brand.
Our in-house copywriting team creates On Hold Marketing content for 99% of our clients, but if you’d prefer to write the copy for this very specific channel yourself, check out these suggestions.
Your brand is unique, so we don’t treat it like all the others. Here are a couple of ways we approach differentiation when it comes to On Hold Marketing.
Customers can be hard – and expensive – to win. So, don’t let a negative interaction on the phone cost you years of future revenue before it even begins. Here’s a solution.
