October 2024 On Hold Marketing of the Month

A Good Story

Sylvan Studio needed a little help with their caller experience.

President and CEO Scott Stampflmeier recorded his own messages for the company’s phone system ten years prior, so he realized he was overdue for a change.

“Scott knew that we specialize in Humor On Hold and he thought he might want to try that approach,” said BusinessVoice Account Manager Kolton Davis.

And he’s very glad he did.

After reading the copy we wrote, Scott commented, “Everyone here loves it! Can’t wait to hear it!” When he did hear it, he wrote, “Awesome! This is great. Thank you.”

“Scott told me that a client was waiting on hold just a few days after our first production went live. The client heard the Humor On Hold, put the call on speaker and gathered everyone in the office around the phone to listen to the content.”

Talk about turning a negative into a positive! When people actively enjoy holding with your company – and encourage others to listen to your On Hold Marketing content – that’s a huge victory for your brand and your caller experience.

About Our Client

Sylvan Studio is in the business of acknowledging and honoring people. Since 1959, they’ve been providing awards, plaques, trophies and engraving services. They also offer personalized gifts, apparel, embroidery, ribbons, medals, name badges, signs and more. They offer a level of creative design and customization that’s hard to find anywhere else.

Production Credits

Creative Consultants: Caley Dennis & Scott Greggory
Voice Talent: Scott Greggory
Recording Engineer: Josh Jump