May 2024 On Hold Marketing of the Month

The Basics

Royal Oak Skilled Nursing and Rehabilitation Center is part of the Embassy Healthcare network. Located in Middleburg Heights, Ohio, the Royal Oak staff provides skilled nursing, respite and hospice care, along with many types of rehab services. The company has been using BusinessVoice On Hold Marketing since 2013.

The Writer’s Take

As the Creative Consultant on the account, Cassandra Evans writes the copy. “We use On Hold Marketing to remind callers that they and their loved ones are part of the Royal Oak family,” she says. “And the reviews that we give voice to in this production are proof that people feel good about their experience with Royal Oak.”

Production Credits

Creative Consultant: Cassandra Evans
Voice Talent: Amy Scott
Recording Engineer: Josh Jump